Guru believes that you should have control over your data. With that in mind, Guru employs the following principles for collecting, sharing, and protecting the data of its users to facilitate provision of its services at low cost to its users.


Collection of User Data

Guru enables individuals and businesses to submit requests for information and services, connecting them with other individuals and businesses who can fulfill their requests, giving requesters and providers freedom to connect with one another. To assist users in making high-value connections, Guru collects personal information that its users agree to provide to Guru, including their names, email addresses, phone numbers, physical addresses, areas of expertise, relevant experience, formal qualifications and training, desired categories of requests, compensation, scheduling and geographic availability. User controls are provided to enable users to keep at least some of their personal information private, if they choose to do so. Guru is not responsible for any personal information its users choose to publicly disclose on its platform. Guru also collects information based on user interaction with its tools, including IP address, metadata and content of user requests and responses, metadata for and recordings of text, voice, and video chat between users, ratings and content of evaluations. At least some information collected by Guru is collected by storing certain information locally on user devices using “cookies.” Users agree to Guru’s use of cookies when setting up accounts with Guru.


Permitted Uses and Sharing of User Data

Guru uses the foregoing information primarily to help requesters find the best person to respond to their requests and to help responders find and meet needs matching their desired goals. Guru reserves the right to inspect and review collected user information at any time and for any purpose, including monitoring for fraud and abuse. Guru does not disclose any individually identifiable information or contact information publicly or with third parties without user consent to do so. However, Guru reserves the right to disclose individually identifiable information to third parties as required by law.


Guru uses information provided by its users to directly contact its users. For example, Guru may send email, in-app, or telephone communications to verify user identity and account control. Users may not opt out of these communications. Guru may also contact users with information regarding new features, discounts, and special offers on its platform or in connection with third parties. Users may opt out of promotional communications using the in-app settings.


Guru may disclose certain user information, stripped of any individually identifiable information, to third parties for the provision of advertising via its platform. Shared information may include IP address and geographic information. Users may opt out of the collection and sharing of their information for ad delivery via settings in Guru’s app.


Protection of User Data

Guru is committed to protecting its users’ data. Guru uses industry-standard protocols and technology to maintain the privacy of user information designated as private. Servers used by Guru to store the individually identifiable information of users are maintained in a secured, supervised location. Guru employees are only permitted to access individually identifiable information in response to specific, limited requests and for good cause, such as to prevent fraud or abuse or in response to a valid request from law enforcement or a court order.



Guru reserves the right to update its privacy policy at any time. Users are encouraged to review the privacy policy regularly so that they are up to date on the latest policies in effect. Users who continue to use Guru’s services after an update have been made to its privacy policy agree to abide by the updated policies.