TERMS OF SERVICE
Eligibility and Users
Guru enables certain users of its platform, including individuals and businesses, to connect with other users of its platform, including individual and business service providers, to fulfill requests for information and provision of services. To register as a user, you must be at least eighteen years of age and able to form legally binding contracts. Users must also agree to abide by these Terms of Service, to be legally and financially responsible for their use of Guru, and to fulfill any agreed-upon responsibilities in connection with any connection successfully made via this app, including performing any services agreed upon to any applicable standards and providing agreed-upon value for services performed. Guru reserves the right to reject, suspend, or remove the account of any user or users at any time at its discretion.
When registering for an account with Guru, you agree and warrant that all information you provide on Guru’s platform is true, accurate, and complete. Users are obligated to revise, supplement, or otherwise update their information to maintain compliance with these Terms of Service or at the request of Guru.
Guru uses industry-standard practices and technology to maintain the security of user accounts. Users agree and warrant that any person using or accessing Guru’s platform utilizing their username, password, authorized devices, or any combination of these is authorized to act on their behalf. Users are responsible to prevent unauthorized access of their accounts by maintaining access credentials for their accounts, including usernames and passwords, as well as access to authorized devices private and secure. If users suspect that their account has been breached or otherwise unauthorized access to, or use of, there accounts has occurred, users must promptly notify Guru.
Requests for Service, and Fulfillment of Requests
Guru enables unprecedented freedom in the content, and fulfillment, of requests. Users are free to solicit answers to questions and provision of services in a wide variety of user-defined areas and to accept responses from other users with fewer limitations. With this freedom, users are responsible for, among other things, crafting the content of their requests, maintaining the civility and appropriateness of their interactions with other users, setting forth the standards for fulfillment, defining the amount of compensation, assessing the acceptability of their fulfillment of requests, and providing the agreed-upon compensation upon acceptable fulfillment. Users agree that their requests and compensation will be limited to lawful requests for information, requests for lawful services, exchange of legal tender in the sole authorized form of U.S. dollars, and otherwise in compliance with all applicable laws and regulations. Users are responsible for compliance, and agree to comply, with all laws and regulations implicated by their requests and fulfillment of requests facilitated by Guru’s platform, including tax laws.
Guru disclaims all responsibility for, and makes no warranties with respect to, the content of requests (including the content of any websites linked in a request), the manner in which users interact with one another, the quality of information and services provided, the exchange of value or lack thereof, and compliance with any tax provisions implicated by the exchange of value in connection with its platform. Guru is not an employer of any user providing information or services via its platform, and does not exercise control in the hiring, firing, discipline, working conditions, or working processes of its users. By registering for an account with Guru, users do not establish any relationship of agency with Guru, including, but not limited to, employee-employer, franchisee-franchisor, partnership, or members in a joint venture. Likewise, the provision of information or services by a user on behalf of another user does not establish any relationship of agency between the users, including, but not limited to, employee-employer, franchisee-franchisor, partnership, or members in a joint venture.
All users agree that their requests and communications via Guru’s platform will comport with Guru’s standards for civility and appropriate conduct. Abusive behavior, nudity, and solicitation for unlawful purposes are strictly forbidden. Users who have identified such unauthorized behavior are encouraged to report the behavior to Guru promptly. Guru reserves the right to cancel a user’s account at any time for any reason, including, but not limited to, those reasons discussed above. Guru further reserves the right to intervene in any interaction between users at any stage within or outside its platform so long as those interactions relate to use of its platform, including negotiations for provision of information and services and enforcement of any covenants, contracts, or agreements entered into between users via Guru’s platform, as a third-party beneficiary of those interactions. By creating an account, you agree that Guru may intervene in any interaction you have with or relating to its platform, or any legal action arising from your interaction with its platform, at its sole discretion.
In exchange for its services, users agree that Guru will receive a portion of each payment resulting from the exchange of information or provision of services agreed upon via Guru’s platform. The amount or percentage retained by Guru may vary, depending on the amount exchanged, frequency of exchange, and other factors. Users are encouraged to consult Guru’s current fee schedule for the most up-to-date information on pricing. When funds are transferred in accordance with these Terms of Service, the authorized payment is final and the transferring user disclaims any further right to recoup those funds, subject to Guru’s refund policy set forth below. User’s agree not to circumvent Guru’s payment for Guru’s platform for information and services identified utilizing Guru’s platform. If a service provider solicits payment outside Guru’s platform, the requesting user agrees to notify Guru of the solicitation promptly.
Refunds, Fraudulent Transfers, and Charge Backs
When provided information and services do not meet minimum standards for acceptability, the users soliciting information and services may request a refund from Guru. Users agree that Guru may or may not authorize refunding transferred funds at its sole discretion.
Guru reserves the right to seek reimbursement from its users in the event that transferred funds are discovered to be fraudulent, erroneous, or duplicative. Guru also reserves the right to seek reimbursement in the event that Guru receives a charge back or reversal from a user’s payment provider for any reason. Users authorize Guru to obtain such reimbursement by any legal means, including direct charges to a user’s payment provider, deducting amounts from future transfers from the user’s account, or sending the outstanding balance to a collection agency. Users agree to cooperate with Guru’s reasonable requests to investigate fraudulent listings or service providers.
Users are solely responsible for content uploaded to Guru’s platform, including, but not limited to, any text, image, documentary, audio, or video material. Users retain ownership of all such material, and grant to Guru a nonexclusive, worldwide, perpetual, royalty-free, and irrevocable license to all applicable publicity rights and copyrights relating to the material for the purpose of advertising Guru’s platform and facilitating connections between requesting users and service providing users via Guru’s platform.
Users agree and warrant that the material they upload to Guru’s platform does not infringe any third party’s rights, including but not limited to copyright, trademark, patent, trade secret, publicity, and privacy rights. Users further agree and warrant that the material they upload is not defamatory, libelous, threatening, harassing, abusive, obscene, indecent, or pornographic.
Guru disclaims responsibility for, and does not endorse or otherwise adopt, any information uploaded by users to its platform. Guru reserves the right to remove any posted material, or suspend or revoke the account of any user posting material, found not to be compliant with these Terms of Service in its sole discretion. If a user or third party believes that material uploaded to Guru’s platform infringes its rights, including copyright, trademark, patent, trade secret, publicity, and privacy rights, the user or third party is encouraged to contact Guru directly. Guru is committed to keeping infringing material off its platform.
You agree to be subject to these Terms of Service upon creation of your account with Guru’s platform lasting at least until your account is terminated by you or the platform, subject to the following terms and conditions. Following termination of your account, users agree to pay any outstanding amounts owed by their accounts to Guru and any other user who performed service to that account over the platform. Upon account termination, Guru is authorized to remove any and all information associated with your account, including personal information associated with your profile and any materials uploaded in associate with your profile. Guru reserves the right to terminate any user’s account at any time at its sole discretion.
You, as a user, agree to release Guru, its officers, directors, agents, and subsidiaries from any claims, demands, and damages arising from a dispute with another user.
You agree to indemnify, hold harmless, and defend Guru against any claims or suits arising from your use of Guru’s platform.
If any part of these Terms of Service is held to be unenforceable, the unenforceable part will be given effect to the greatest extent possible and the remainder will remain in full force and effect.
Users are prohibited from assigning or delegating their rights and obligations under these Terms of Service to anyone without prior express written consent of Guru. Guru may assign these Terms of Service at its sole discretion.
These Terms of Service and the documents explicitly referenced herein represent the entire agreement between you and Guru with respect to the use of Guru’s platform.